Refund Policy

1. Our Money-Back Guarantee

We stand behind the quality of our service. Every new subscriber to any ReviveGuard plan (Monitor, Guard, or Shield) is eligible for a full refund within 7 calendar days of their first subscription charge.

This guarantee is designed to give you peace of mind when getting started. We review every new client personally before onboarding — we want you to succeed with ReviveGuard, and we'll issue a refund without hassle if the service isn't right for you.

2. How to Request a Refund

To request a refund:

• Email us at legal@reviveguard.com within 7 days of your first payment
• Use the subject line: "Refund Request — [your email address]"
• Include your registered email and, optionally, the reason for your request

We will acknowledge your request within 1 business day. You do not need to provide a reason to receive your refund — the 7-day window is unconditional.

3. Refund Processing

Refunds are processed through Paddle, our Merchant of Record and payment processor. Once we confirm and approve your refund request:

• Paddle initiates the refund to your original payment method within 3–5 business days
• Depending on your bank or card issuer, funds may take an additional 5–10 business days to appear in your account
• You will receive a refund confirmation email from Paddle

Refunds are issued in the same currency as the original transaction. We do not charge any administrative fees for processing refunds.

4. Renewals & Ongoing Charges

After the 7-day guarantee period, subscriptions are non-refundable for the current billing period. This applies to:

• Monthly renewal charges once the renewal date has passed
• Charges for plan upgrades mid-cycle (the upgrade charge is non-refundable after 7 days from the upgrade date)
• Add-on charges (e.g., extra site slots) where service has already been delivered

If you cancel your subscription, you retain access to the Service through the end of your current paid billing period. No partial refunds are issued for unused days within a billing period.

5. Exceptions & Special Circumstances

We may, at our sole discretion, issue refunds outside the standard policy in the following circumstances:

• Service failure — if a critical feature of your plan (e.g., backups on Shield plan) was demonstrably unavailable for an extended period due to our error, we may issue a prorated credit or refund
• Billing error — if you were charged incorrectly (wrong plan, duplicate charge, etc.), we will issue a full refund of the erroneous charge immediately
• Exceptional hardship — we review hardship requests on a case-by-case basis

To request a refund under special circumstances, contact legal@reviveguard.com with details of your situation.

6. Cancellation vs. Refund

These are two separate actions:

• Cancellation stops future billing. Your subscription remains active until the end of your current paid period. No refund is issued unless within the 7-day window.
• Refund request (within 7 days of first payment) returns your money and ends your subscription immediately upon processing.

To cancel without a refund: log into your client portal and manage your subscription, or email legal@reviveguard.com.

7. Paddle as Our Billing Partner

ReviveGuard uses Paddle as our Merchant of Record. This means:

• All charges on your statement will appear from Paddle.com
• Paddle handles tax collection and compliance on our behalf
• Refunds are technically issued by Paddle, though we initiate and control all refund decisions
• Paddle's buyer protection policies may also provide additional rights in your jurisdiction

If you have a billing dispute, contact us first at legal@reviveguard.com. If unresolved, you may also contact Paddle's buyer support at paddle.com/help.

8. Contact Us

For refund requests or billing questions:

• Email: legal@reviveguard.com
• Subject line: "Refund Request — [your email]" or "Billing Question"
• Response time: within 1 business day

See also: Privacy Policy · Terms of Service